Return & Refund Policy

Start with your order details

Eligible products may be returned within 30 calendar days after confirmed delivery. Before posting anything, email service@loncbuun.com with your order number, the item, the reason for returning it and relevant photos or videos where needed. We will review eligibility and, if approved, send instructions and the correct return warehouse address.

Do not send returns automatically to our business address: it is listed for business transparency and correspondence. Unapproved returns or parcels sent somewhere other than the address supplied by customer care may not be accepted.

Condition and exclusions

For a change-of-mind return, merchandise should generally be unused, unaltered and in its original condition. Return the original packaging, accessories, included components, manuals or inserts where applicable, together with proof of purchase or the order number. Different requirements may apply to damaged, faulty, wrong, incomplete or materially misdescribed goods.

Where applicable and disclosed before purchase, preference-based exclusions may cover customized or personalized products, opened hygiene-sensitive items, gift cards, final-sale items or products explicitly marked non-returnable for health, safety or product-integrity reasons. These exclusions do not remove mandatory consumer remedies.

Product problems and shipping costs

Inspect the delivery and report damage, defects, incorrect or missing items, or a material difference from the description as soon as reasonably possible. Where possible, contact us within 7 days after delivery, including the order number and clear product, packaging and shipping-label photos where relevant. This recommendation does not override rights provided by law.

Customers generally pay return shipping for a change of mind, incorrect personal selection or another preference-based reason. When a qualifying product or fulfillment issue is confirmed, we provide an appropriate return, replacement or refund solution without requiring you to bear the reasonable return shipping cost caused by that issue. There is no separate restocking fee for approved eligible returns.

A physical return may not be necessary for a confirmed product problem. Following review, the solution may be a replacement, full or partial refund, or another appropriate remedy.

Inspection and money back

We aim to inspect an authorized return within 5 business days of receipt at the designated facility. Once approved after inspection, the refund is issued to the original payment method within 1–3 business days after approval. A bank, card issuer, PayPal or another provider may need additional time to post the credit; that period is separate from our issuance time.

Where the law permits, a suitable deduction may reflect missing components or avoidable loss of value caused by use, alteration or damage beyond what was reasonably needed to inspect the item.

If an issued refund has not appeared after the provider’s usual processing period, check with that provider first, then contact us with your order number if help is still needed. Never email complete payment-card numbers.

Exchanges, changes and cancellations

Exchange options depend on inventory. An approved return followed by a new purchase may be the most practical route. Contact service@loncbuun.com before sending an exchange.

Request an order change or cancellation within 12 hours after purchase. We will make reasonable efforts to help, but cannot guarantee a change or cancellation once processing, fulfillment, shipment preparation or dispatch begins. We do not charge a separate cancellation fee merely for submitting an eligible request.

Your rights and our business

Mandatory consumer rights, remedies, warranties and protections continue to apply. Nothing here excludes or restricts rights that cannot lawfully be limited.

LoncBuun™ is owned and operated by Guangzhou Chensu Trading Co., Ltd..

Brand

LoncBuun™

Legal company

Guangzhou Chensu Trading Co., Ltd.

Business address

Room D249, No. 33, Jinshi Third Road, Dayuan Street, Baiyun District, Guangzhou City

Website

loncbuun.com

Email

service@loncbuun.com

Telephone

+86 13421817865

Customer service hours

Monday–Friday, 9:00 AM–6:00 PM PST