FAQ

Place or change an order

Select your product and available options, add it to your cart and complete checkout. Confirmation is normally emailed to the address provided. For changes or cancellation, email service@loncbuun.com within 12 hours after purchase. Requests are subject to the processing stage and cannot be guaranteed after processing or shipment preparation begins. No separate cancellation fee applies merely for an eligible request.

Delivery costs, timing and tracking

Most in-stock orders are processed in 1–3 business days after payment authorization; checks, holidays, demand, stock, preorders or large orders may need longer. U.S. standard transit is estimated at 5–12 business days after dispatch, separate from processing. Available methods, charges and any free-shipping promotion are shown before checkout is completed.

We may fulfill through our own operations or suitable partners depending on stock and destination, rather than one local warehouse. Available tracking is emailed after dispatch. Allow approximately 48 hours after label creation for the first carrier scan.

If tracking stops or delivery is missing

Email service@loncbuun.com with your order number if tracking has not changed for an extended period, the delivery range has been significantly exceeded, or a parcel marked delivered remains missing after reasonable checks.

Payments

Transactions are processed in USD. Checkout displays the payment methods enabled for your location, which may include major credit cards, debit cards, PayPal or other supported services.

Return requests and postage

Eligible products have a 30-calendar-day return window after confirmed delivery. Email service@loncbuun.com with the order number, item, reason and relevant images to request instructions. Do not send goods automatically to the business address. Preference-based postage is generally the customer’s responsibility; for confirmed damage, faults, wrong or missing goods or material misdescription, we provide an appropriate solution without requiring the customer to bear reasonable return costs caused by the issue. No separate restocking fee applies to approved eligible returns.

Refunds and product problems

We aim to inspect an approved return within 5 business days of receipt. Approved refunds are issued to the original method within 1–3 business days after approval, followed by any payment-provider posting time.

Report damage, faults or incorrect goods to service@loncbuun.com as soon as reasonably possible, preferably within 7 days after delivery, with the order number and relevant photos of the product, packaging and shipping label. This recommendation does not remove statutory rights.

Who runs the store?

LoncBuun™ is owned and operated by Guangzhou Chensu Trading Co., Ltd..

Brand

LoncBuun™

Legal company

Guangzhou Chensu Trading Co., Ltd.

Business address

Room D249, No. 33, Jinshi Third Road, Dayuan Street, Baiyun District, Guangzhou City

Website

loncbuun.com

Email

service@loncbuun.com

Telephone

+86 13421817865

Customer service hours

Monday–Friday, 9:00 AM–6:00 PM PST